A document written by a programmer at Google has recently come to light. Here it is. Read it. Memorize it. use it as a catchecism for any management trainees you've got. Download a copy for local archiving in case this link goes down. This, my friends, is the shit. Much more than internal details about Amazon ad Google. Much more than just a review of implications of service-oriented architecture. This is a parable of how operational philosophy shapes behavior and how the consequences of that behavior also, in a competent organization, shapes operational philosophy.
Read it. Read it now.